Terms of Service

1. Service description

BunnaLink is a software-as-a-service platform for coffee exporters. We provide access to the platform, hosting, data storage, technical support, and product updates.

2. Account registration

You must provide accurate information. You are responsible for all activity under your account and for keeping credentials secure.

3. Acceptable use

You will not attempt to reverse engineer, disrupt, overload, or exploit vulnerabilities in the service. You will not use the service to process or store illegal content.

4. Fees and payment

Subscription fees are invoiced in advance on the cycle you selected. Non-payment may result in suspension. Fees are exclusive of applicable taxes.

5. Your data

You retain all rights in the data you enter. We hold it as processor on your behalf. On cancellation you can export your data; we delete it per the retention schedule in our Privacy Policy.

6. Uptime and support

We target 99.5% uptime measured monthly. We provide email support during business hours (Monday-Friday, 08:00-18:00 East Africa Time) on standard plans. Enterprise plans include extended support terms.

7. Confidentiality

We treat your operational data as confidential. We share it only with personnel or subprocessors who need it to deliver the service, and only under equivalent confidentiality obligations.

8. Termination

You may cancel at any time. Cancellation takes effect at the end of your current billing period. We may terminate for material breach after 30 days notice and opportunity to cure.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim.

10. Warranty disclaimer

The service is provided "as is." We make no warranty that it will be uninterrupted or error-free. We disclaim implied warranties to the extent permitted.

11. Indemnification

Each party indemnifies the other against third-party claims arising from its own breach of these terms.

12. Governing law

These terms are governed by the laws of Ethiopia. Disputes will be resolved in the courts of Addis Ababa, except that we may seek injunctive relief in any appropriate jurisdiction.

13. Changes to these terms

We may update these terms with 30 days notice. Material changes require your affirmative consent.

14. Contact

Questions: legal@bunalink.com.