Frequently asked questions

Pricing scales with the number of users, sites, and active modules. We send a tailored proposal after a short discovery call — fill in the form to start.

We offer a structured pilot rather than a time-limited trial. During onboarding we run one of your real lots through the system so you can see the workflow on your own data.

Yes. You can upgrade from Option A to Option B at any time — we carry forward everything configured during the ECTMS work and layer on the BunnaLink platform deployment from there.

Core usually goes live in 4–6 weeks. Enterprise with EUDR traceability and mobile field apps runs 8–12 weeks, mostly driven by data import and farm mapping.

Discovery, data import from your spreadsheets or prior ERP, staff training (head office + field teams), EUDR mapping (Enterprise), and a co-pilot phase for the first harvest cycle.

Yes. We accept CSV / Excel exports of your clients, suppliers, inventory, and historical orders. Our team maps your columns during onboarding.

Role-based sessions for managers, warehouse staff, accountants, and field agents. Recordings stay available in your tenant, and we refresh training annually.

Rule changes are rolled out centrally by our team. Your reports stay compliant without any engineering work on your side.

Yes. Enterprise generates the DDS artefacts EU buyers and competent authorities expect — geolocation, legality proof, risk assessment, and the audit trail behind each lot.

Field agents walk plot boundaries on the mobile app to capture polygons offline, or you can import existing GeoJSON. Polygons are validated against deforestation datasets and tied to the producer and the lot.

Yes. BunnaLink integrates with ECX flows and exports to Peachtree, QuickBooks, or whichever accounting stack you already run.

Yes. Role-based access lets external accountants log in with read-only or finance-scoped permissions, and they can export monthly journals and tax reports directly.

You do. Your data is isolated per tenant, encrypted at rest, and exportable at any time — no lock-in.

Daily encrypted backups with 30-day point-in-time recovery. Enterprise customers can add extended retention and geo-redundant storage.

We run on industry-standard cloud infrastructure with TLS everywhere, at-rest encryption, and role-based access control. SOC 2 Type II is on the roadmap; let us know your requirements and we will share our latest security overview.

You can export everything — clients, inventory, orders, finance records, and EUDR documents — in open formats. We keep the export available for 90 days after cancellation.

Yes. Field teams can record stock movements, production batches, and farm polygons with no connectivity. Data syncs automatically when they are back online.

Modern iOS and Android phones and tablets. Our field app is tested on entry-level Android devices commonly used by washing stations and agents.